technifyed

Qualtrics XM Institute via edX

Building an Experience Management Program

Overview

Experience Management (XM) allows organizations to understand human beings and design experiences that meet their needs. This course covers the core competencies and skills required to lead a successful XM program and includes tools, frameworks, and real-world examples you can use to shape your efforts.

What you'll learn

  • Understand what Experience Management (XM) is and the value it provides to organizations
  • Learn how to build your capabilities across the three elements of the XM Operating Framework
  • Explore the Six XM Competencies and 20 Skills and see how they come to life inside real organizations
  • Identify the stages XM program evolve through as they grow and mature their XM capabilities
  • Learn how to develop an XM program roadmap that charts out the path to achieving your XM vision

Syllabus 5

  1. Introduction to this Course
  2. Module 1: The Experience Management Operating Framework - In Action
  3. Module 2: The Six XM Competencies
  4. Module 3: Building an XM Program Roadmap
  5. Conclusion to this Course

Skills you'll practise

ManagementCustomer ServiceRelationship BuildingDecision Making

Advantages and disadvantages

Advantages

  • University courses you can audit for free, with lectures, readings and practice quizzes.
  • A verified certificate from the university if you pay for it.
  • Self-paced: start any time.
  • A clear syllabus (5 parts) you can see before you start.

Disadvantages

  • Graded assignments and the certificate need the paid track.
  • Audit access can expire a few weeks after the course ends.
  • Learning is free, but the certificate costs money.
  • Some parts (graded work, certificate) are paid.

Some points apply to every course of this kind; see how we rank.

Free to audit

  • Free: Choose "Audit this course" when you enrol: lectures, readings and practice are free.
  • Paid: Graded assignments and the verified certificate (Certificate $189). Audit access may end after the course closes.

Before you start

Although not required, we highly recommend that you complete XM100: Introduction to Experience Management before beginning this course.

Taught by

  • Bruce Temkin, XMP, CCXPFounder of Qualtrics XM Institute
  • Isabelle Zdatny, XMP, CCXPHead of Thought Leadership

Similar courses

Compare these

Massachusetts Institute of Technology · YouTube

MIT 6.01SC Introduction to EECS I

Instructor: Dennis Freeman, Kendra Pugh This course provides an integrated introduction to electrical engineering and computer science, including modern software engineering, linear systems analysis, electronic circuits, and decision-making. The lecture videos provide an overview of each topic, whi…

Free video27 videos, 17 hours

Stanford University · YouTube

CS329A Self-Improving AI Agents

This playlist contains video recordings of Stanford's graduate-level CS329A course. It covers the latest techniques and applications of AI agents that can continuously improve themselves through interaction with themselves and the environment. The lecture recordings start with self-improvement tech…

Free video9 videos, 11 hours

Harvard University · YouTube

Large Language Models and The End of Programming - CS50 Tech Talk with Dr. Matt Welsh

The field of Computer Science is headed for a major upheaval with the rise of large AI models, such as ChatGPT, that are capable of performing general-purpose reasoning and problem solving. We are headed for a future in which it will no longer be necessary to write computer programs. Rather, I beli…

Free video1 hour

Harvard University · edX

Justice

4.8354 ratings

This introduction to moral and political philosophy is one of the most popular courses taught at Harvard College.

Free to audit

Massachusetts Institute of Technology · YouTube

MIT 14.01SC Principles of Microeconomics

Instructor: Jon Gruber, 14.01 students View the complete course: http://ocw.mit.edu/14-01SCF10 This course includes a full set of lecture videos and a selection of problem solving videos. In the lecture videos, Professor Jonathan Gruber covers the principles of microeconomics conceptually, mathemat…

Free video38 videos, 23 hours

Yale University · YouTube

Fundamentals of Physics with Ramamurti Shankar

This course provides a thorough introduction to the principles and methods of physics for students who have good preparation in physics and mathematics. Emphasis is placed on problem solving and quantitative reasoning. This course covers Newtonian mechanics, special relativity, gravitation, thermod…

Free video24 videos, 29 hours

Enter your email and the official page opens. Phone is optional.