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State Bank of India via edX

Conflict Resolution

Overview

It is no secret that conflict is a part of life and definitely a part of day-to-day business. Conflicts arise due to differences in personality or values. Conflict can be healthy.

It is a perfectly normal and natural phenomenon of the human condition. Avoiding conflict can be termed as next to impossible. Therefore, learning how to handle conflict is central to build and maintain all relationships.

What you'll learn

  • Understanding various aspects of Conflict.
  • Why conflict resolution is so important in difficult and challenging situations.
  • How to assess self and situation? (Self-awareness and Values)
  • Understanding Emotional Intelligence, its assessment and skills to improve emotional intelligence and its effective application.
  • Communication techniques for suitable application.
  • Application of motivational techniques leading to a desirable behaviour/situation.

Skills you'll practise

OptometryConflict ResolutionRelationship BuildingCreativity

Advantages and disadvantages

Advantages

  • University courses you can audit for free, with lectures, readings and practice quizzes.
  • A verified certificate from the university if you pay for it.
  • Self-paced: start any time.

Disadvantages

  • Graded assignments and the certificate need the paid track.
  • Audit access can expire a few weeks after the course ends.
  • Learning is free, but the certificate costs money.
  • Some parts (graded work, certificate) are paid.

Some points apply to every course of this kind; see how we rank.

Free to audit

  • Free: Choose "Audit this course" when you enrol: lectures, readings and practice are free.
  • Paid: Graded assignments and the verified certificate (Certificate $125). Audit access may end after the course closes.

Taught by

  • Ramesh Nath MishraAssistant General Manager
  • Anuradha AkulaChief Manager
  • Meher Charan VandrangiDeputy Manager

State Bank of India is in Tier 4: commercial training companies and platform-made courses of our institution ranking (64/100).

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