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Microsoft

Effective Communication in Tech Teams

via edX

Overview

This course will help early‑career technologists: build communication for remote/hybrid teams—choose channel and tone, write clear tickets/updates/docs, run focused meetings, give feedback, resolve conflict, align with stakeholders, and set team norms.

What you'll learn

  • Explain communication impact on delivery speed
  • Link communication to quality and team health
  • Identify clarity, brevity, empathy principles
  • Practice transparency and alignment in updates
  • Recognize common pitfalls in tech collaboration
  • Map communication needs across workflows
  • Choose channels using urgency and audience
  • Balance synchronous and asynchronous collaboration
  • Apply escalation ladder for blocked work
  • Calibrate tone for text channels
  • Use etiquette in chat and email
  • Write actionable tickets and user stories

Skills you'll practise

Code ReviewFailure CausesEmpathyEffective CommunicationCommunicationUser Story

Advantages and disadvantages

Advantages

  • University courses you can audit for free, with lectures, readings and practice quizzes.
  • A verified certificate from the university if you pay for it.
  • From Microsoft, a well-regarded name.
  • Self-paced: start any time.

Disadvantages

  • Graded assignments and the certificate need the paid track.
  • Audit access can expire a few weeks after the course ends.
  • Learning is free, but the certificate costs money.
  • Some parts (graded work, certificate) are paid.

Some points apply to every course of this kind; see how we rank.

Free to audit

  • Free: Choose "Audit this course" when you enrol: lectures, readings and practice are free.
  • Paid: Graded assignments and the verified certificate (Certificate $55). Audit access may end after the course closes.

Before you start

None

Microsoft is in Tier 2: excellent universities and the companies that build the technology of our institution ranking (86/100).

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