Harvard University · edX
Exercising Leadership: Foundational Principles
4.71,590 ratingsMobilize people to tackle tough problems and build the capacity to thrive through the dangers of change
Overview
Master retail supply chain management and learn how products move from suppliers to customers efficiently.
Build practical skills in logistics, warehousing, inventory, procurement, sourcing, customer service, and retail technology.
This course provides a comprehensive understanding of retail supply chain operations and the critical processes that support successful retail businesses. Learners will explore retail distribution, transportation planning, warehouse management, cross-docking, inventory control, supplier relationship management, procurement, and global sourcing.
The course also examines customer service, order fulfillment, omnichannel retailing, reverse logistics, loyalty programs, and modern retail formats. In addition, learners will discover how technologies such as ERP systems, RFID, barcoding, retail analytics, POS systems, and mobile applications enhance operational performance and customer experience.
Through practical retail-focused examples and industry-relevant concepts, learners will gain the knowledge needed to optimize supply chain performance, improve inventory availability, strengthen supplier relationships, and support business growth in modern retail environments.
By the end of the course, learners will be equipped to analyze, manage, and improve retail supply chain operations across procurement, logistics, distribution, customer fulfillment, and technology-enabled retail processes.
Syllabus 6
- UntitlRetail Distribution, Transportation & Logistics Foundationsed Module 2.5 hours
Learn how retail distribution networks, replenishment systems, transportation planning, execution processes, logistics performance measurement, and sustainable transportation practices support efficient retail operations.
- Warehousing & Inventory Management Excellence 1.5 hours
Explore warehouse operations, value-added services, cross-docking strategies, inventory management principles, inventory performance measurement, and supplier relationship management techniques.
- Procurement, Supplier Management & Global Sourcing 2 hours
Develop practical knowledge of procurement processes, supplier evaluation, sourcing decisions, global sourcing strategies, and supplier relationship management for retail organizations.
- Customer Service, Order Fulfillment & Retail Operations 2 hours
Examine customer service frameworks, order management processes, perfect-order fulfillment, omnichannel retailing, reverse logistics operations, and customer loyalty strategies.
- Retail Formats, Channels & Industry Applications 2 hours
Analyze modern retail formats including cash-and-carry, rural retailing, airport retailing, non-store retailing, online shopping, digital payments, and service retail operations.
- Supply Chain Innovation & Retail Technology 3 hours
Understand retail supply chain innovation, pre-pack planning, apparel and footwear supply chains, retail technology maturity, RFID, ERP systems, analytics, POS systems, and mobile retail applications.
Advantages and disadvantages
Advantages
- Structured courses with graded quizzes, assignments and deadlines you can reset.
- A shareable certificate from the university or company when you pay.
- Financial aid is often approved for students in India (apply 15 days before you need it).
- Covers niche tools that universities don't teach.
- Self-paced: start any time.
- A clear syllabus (6 parts) you can see before you start.
Disadvantages
- Paid after a 7-day free trial (Coursera Plus or per course).
- Some courses can be audited for free, but graded work and certificates need payment.
- Many courses are produced quickly from slides and screen recordings; read the reviews first.
Some points apply to every course of this kind; see how we rank.
This course is paid. Here is how to take it for free
- Free trials: You can start a 7-day free trial for many individual courses, Specializations, or a Coursera Plus subscription to test full course features. Cancel before the seventh day if you do not want to be charged.
- Financial aid: If you cannot afford the fee for a certificate, you can apply for financial aid through the link on the course home page by filling out an application about your background and goals.
Taught by
- EDUCBA
EDUCBA is in Tier 5: mass-produced or unclear of our institution ranking (36/100). Thousands of courses, mostly slides and screen recordings.
Similar courses
Harvard University · edX
CS50's Introduction to Computer Science
An introduction to the intellectual enterprises of computer science and the art of programming.
Harvard University · edX
CS50's Introduction to Programming with Python
An introduction to programming using Python, a popular language for general-purpose programming, data science, web programming, and more.
MIT 18.S096 Topics in Mathematics w Applications in Finance
The purpose of the class is to expose undergraduate and graduate students to the mathematical concepts and techniques used in the financial industry. Mathematics lectures are mixed with lectures illustrating the corresponding application in the financial industry. MIT mathematicians teach the mathe…
Computer Science for Business Leaders, March 2016
A 2-day, in-person Professional Development Program at Harvard Division of Continuing Education. Slides at https://docs.google.com/presentation/d/1e7LNtfdK42BDOcJBIB1eMw2QbQFg-7tlio1OCI6ldnE/edit?usp=sharing. Register at http://www.dce.harvard.edu/professional/programs/computer-science-business-lea…
MIT 15.401 Finance Theory I, Fall 2008
View the complete course: http://ocw.mit.edu/15-401F08 Instructor: Andrew Lo This course provides a rigorous introduction to the fundamentals of modern financial analysis and applications to business challenges in valuation, risk analysis, corporate investment decisions, and basic security analysis…