Microsoft
Create a unified customer profile in Dynamics 365 Customer Insights - Data
Learn about creating a unified customer profile in Customer Insights - Data.
- Microsoft Learn
- 50 minutes
- Self-paced
- Free course
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- Intermediate
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Process credit and collections in Dynamics 365 Finance
Although most customers pay their invoices on time, you need to be able to process invoices that aren't paid by their due date. This module shows you how Dynamics 365 Finance helps companies to process collections for delinquent customers
- Microsoft Learn
- 1.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Describe inventory management in Dynamics 365 Supply Chain Management
This module describes inventory management capabilities in Dynamics 365 Supply Chain Management, including on-hand inventory, inventory journals, transfer orders, inventory blocking, AI-assisted inventory insights, and quality management.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Post periodic journal entries in Dynamics 365 Business Central
When you frequently need to enter the same journal postings, Dynamics 365 Business Central provides recurring journals so you can post journal lines on a recurring basis. Additionally, when you use recurring journals, you can post cost allocations by using allocation keys that are based on amounts…
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Analyze Dynamics 365 sales data
Microsoft Dynamics 365 has multiple analytical options to help organizations drive business decisions that are based on past sales numbers and trends. For example, organizations can define custom views that show specific types of data, use charts to drill into more details about different sales-rel…
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Post purchase item charges in Dynamics 365 Business Central
Do you want to know how to process additional direct item costs, such as freight, in Business Central? This module shows how to process item charges in Business Central and how these charges affect the direct unit cost of an item.
- Microsoft Learn
- 40 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Set up and work with quality control and quality management in Dynamics 365 Supply Chain Management
An important factor that impacts a company's reputation in today's market is the quality of their goods and services. By having a standard procedure for checking the quality of products when they arrive from vendors, move through supply chain, and are sent to customers, companies can reduce the num…
- Microsoft Learn
- 2.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Get started with Dynamics 365 Contact Center
Learn about getting started with Dynamics 365 Contact Center.
- Microsoft Learn
- 55 minutes
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Configure and use agreements in Dynamics 365 Supply Chain Management
Companies negotiate and agree on certain terms to be able to fix the price of items. These agreements help businesses to make correct estimations of cost of goods purchased and set a base for sales prices. By purchasing or selling goods, companies may be entitled to receive rebates, or gain royalty…
- Microsoft Learn
- 3 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Work with service orders in Dynamics 365 Supply Chain Management
Working with service orders is crucial for efficiently managing and tracking service-related activities, such as maintenance, repairs, and installations. They help streamline operations by ensuring proper scheduling, resource allocation, and inventory management, therefore improving service quality…
- Microsoft Learn
- 55 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Get started with the Asset Management mobile app in Dynamics 365 Supply Chain Management
Learn how to get started with the Asset Management mobile app in Dynamics 365 Supply Chain Management.
- Microsoft Learn
- 30 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Design data models for Dynamics 365 solutions
A data model workshop is part of Success by Design. This module will provide a basic description of data modeling for Microsoft Dynamics 365 and insight into how you can conduct a data model workshop.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Advanced
Microsoft
Execute across warehouse operations in Dynamics 365 Supply Chain Management
Learn how to execute across warehouse operations.
- Microsoft Learn
- 60 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Use preventive and reactive maintenance in Asset Management for Dynamics 365 Supply Chain Management
This module focuses on reviewing maintenance and scheduling plans, defining maintenance rounds, creating work orders for maintenance and then planning for maintenance downtime.
- Microsoft Learn
- 1.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Set up configurable products in Dynamics 365 Supply Chain Management
Learn to set up configurable products in Dynamics 365 Supply Chain Management.
- Microsoft Learn
- 1.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Integrate procurement between Dynamics 365 Supply Chain Management and Dynamics 365 Field Service
The procurement functionality in Dynamics 365 Supply Chain Management and Dynamics 365 Field Service can be integrated through dual-write, and the resulting cross-functional use cases are enabled through table mappings, solution logic, views, and forms.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Produce items in the warehouse in Dynamics 365 Business Central
Do you want to know how to pick components and put away output? This module explores the integration between warehouse management systems and manufacturing in Microsoft Dynamics 365 Business Central.
- Microsoft Learn
- 25 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Explore case management in Dynamics 365 Contact Center
Discover Dynamics 365 Contact Center's case management, advanced routing, and AI-driven analytics.
- Microsoft Learn
- 2 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Work with service agreements in Dynamics 365 Supply Chain Management
Working with service agreements offers several benefits, including streamlined management of customer commitments, improved service delivery tracking, and enhanced billing and invoicing processes. It allows for more efficient contract management with flexible subscription and fee structures, suppor…
- Microsoft Learn
- 35 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Process purchase orders in Dynamics 365 Supply Chain Management
Learn about processing purchase orders in Supply Chain Management.
- Microsoft Learn
- 2 hours
- Self-paced
- Free course
- Free badge
- Intermediate