Harvard University · edX
Exercising Leadership: Foundational Principles
4.71,590 ratingsMobilize people to tackle tough problems and build the capacity to thrive through the dangers of change
Microsoft via Microsoft Learn Learning path or series
Configure channels in Dynamics 365 Contact Center
Overview
Learn to configure every customer-facing channel in Dynamics 365 Contact Center. Set up chat and digital messaging channels, provision the voice channel with Teams Phone, apply advanced conversation settings, and deploy intelligent voice agents with multilingual support and compliant call recording.
Courses in this learning path or series 4
- Configure chat and digital channels in Dynamics 365 Contact Center 50 minutes
- Configure the voice channel in Dynamics 365 Contact Center 55 minutes
- Configure advanced settings for channels in Dynamics 365 Contact Center 50 minutes
- Design and deploy intelligent voice agents in Dynamics 365 Contact Center 40 minutes
Skills you'll practise
Advantages and disadvantages
Advantages
- Free, official and kept up to date by Microsoft.
- Free sandbox environments for many Azure exercises, no credit card needed.
- Counts toward Microsoft certification exams (AZ-900, AI-900, PL-300…).
- From Microsoft, a well-regarded name.
- Free digital badge you can add to LinkedIn.
- Completely free.
- Self-paced: start any time.
- A clear syllabus (4 parts) you can see before you start.
Disadvantages
- Mostly reading, not video.
- Focused on Microsoft products.
Some points apply to every course of this kind; see how we rank.
Free, with a free credential
- Free: Sign in with any Microsoft account.
- Badge: Finish it to earn a free badge on your Microsoft Learn profile.
Microsoft is in Tier 2: excellent universities and the companies that build the technology of our institution ranking (86/100).
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