Crisis Resource Management

Overview

What you'll learn

• The history of crisis resource management in the context of the aviation industry
• Factors that affect the performance of complex tasks (Individual, Team, Environment)
• The principles of crisis resource management in the health care environment
• Identification of crisis resource management principles during simulation of health care crises
• The controversies and evidence related to crisis resource management

Syllabus 19

1. Introduction to Crisis Resource Management History of Crisis Resource Management
2. Medical Errors in Crisis Resource Management
3. Preparation Assess Yourself
4. Monitor Your Surroundings
5. Know Your Team
6. Anticipation Balance Attention: Fixation Error
7. Balance Attention: Cognitive Load
8. Balance Attention: Cognitive Aids
9. Anticipate and Plan
10. Communication Communication During Crisis
11. The 3Cs and Communicating Effectively
12. Call for Help Early
13. Share the Mental Model
14. Decision Regain Situational Awareness
15. Organize to Team
16. Challenge Authority
17. Create Psychological Safety
18. Reflection Curiosity
19. Team Reflection

Skills you'll practise

Resource ManagementCultural InfluencesDecision MakingPresentationsTeam ManagementAviationTeamworkCustomer Relationship Management

Advantages and disadvantages

Some points apply to every course of this kind; see how we rank.

Taught by

• Vivek K. Moitra, MDAllen I. Hyman Professor of Critical Care Anesthesiology
• David O. Kessler, MD, MScAssociate Professor of Pediatrics in Emergency Medicine
• Jessica Spellman, MDAssociate Professor of Anesthesiology
• Columbia University Center for Teaching and Learning