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Learn Customer Relationship Management online: university courses, full YouTube courses, and courses with free certificates, from the IITs, MIT, Harvard, Google, Microsoft and more.
Indian Institute of Management Bangalore
Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM.
Rice University
To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.
Columbia University
Learn the skills critical for effective teamwork in a crisis situation with focus on preparation, decision-making, and reflection across multidisciplinary teams.
Great Learning
This free Customer Relationship Management (CRM) course will equip you with the practical skills to build strong, lasting customer relationships that drive business success. You’ll learn how to effectively manage customer interactions, improve satisfaction, and foster loyalty, giving you a customer…
Università Bocconi
Today cultural institutions are facing important dilemmas in many aspects of their management. Over the past decades, a new figure has emerged that of the art manager. Imagine you went to work every day to connect artists with audiences, vision with reality, and money with a mission. That is what m…
Microsoft
Transform your contact center with AI. Configure the Customer Assist, Quality Assurance, and Service Operations agents — then arm every service representative with Copilot features that surface the right answer at the right moment.
Microsoft
Learn how to configure governed AI assistance, tailor representative workspaces, automate repetitive tasks, and enable collaboration in Dynamics 365 Customer Service.
IIM Kozhikode
Advance your marketing expertise with our Marketing & Sales Management Program from IIM Kozhikode. Learn analytics, customer relationship management, and strategic planning. Enroll today
Learn how to build a CRM (Customer Relationship Management) App with Django, Python, and MySQL. The app will use MySQL for the database. We'll be able to Register, Log In, Log Out, Add Records, View Records, Update Records, and Delete Records. ✏️ Course created by John Elder. Check out his channel:…
Google Cloud
This course demonstrates how to use AI/ML models for generative AI tasks in BigQuery. Through a practical use case involving customer relationship management, you learn the workflow of solving a business problem with Gemini models. To facilitate comprehension, the course also provides step-by-step…
Build a CRM (Customer Relationship Management tool) using the Retool low-code platform. We will be learning how to use the Google Sheet API, Stripe API, SMTP API as well as a PostgreSQL database. ✏️ Ania Kubów created this course. Check out her channel: https://www.youtube.com/aniakubow 🔗 Google sh…
Microsoft
The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers. Prepare for MB-230.
Microsoft
Learners who complete this course will receive 50% off of the MB-910 Microsoft Certification Exam. Being able to maximize your usage of a customer relationship management (CRM) tool like Microsoft Dynamics is a powerful way to strengthen relationships with customers and help keep yourself organized…
Microsoft
Learn how to provision the voice channel with Teams Phone, choose a PSTN connectivity option, configure voice queues and workstreams, set up inbound and outbound calling, integrate with an IVR system, and use voice analytics in Dynamics 365 Contact Center.
Microsoft
Configure Dynamics 365 Customer Engagement apps to work with your email and manage your mailboxes.
University of Maryland, College Park
With tens of thousands of jobs in technology sales available, this is a rapidly emerging opportunity that needs sharp people to make critical connections between technical solutions and technical buyers, company owners, and decision-makers. The rapid growth in artificial intelligence, blockchain, c…
Microsoft
Optimize your Dynamics 365 Contact Center deployment by configuring advanced channel settings that improve representative efficiency, customer experience, and operational visibility.
Microsoft
Learn how to connect customer interactions across channels, preserve customer and case context, route work to suitable representatives, and apply AI assistance in Copilot Service workspace.
Salesforce
This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, o…
