technifyed

Microsoft via Microsoft Learn

Design AI agents for business solutions

Overview

Learn to design AI agents tailored to business needs using Dynamics 365 and Copilot. Explore Responsible AI, custom connectors, and integration strategies.

Syllabus 21

  1. Introduction 5 minutes
  2. Define core tenets of responsible AI guidelines for AI business solutions 5 minutes
  3. Design business terms for Copilot in Dynamics 365 Customer Service 10 minutes
  4. Design customizations for Copilot in Dynamics 365 apps 5 minutes
  5. Design connectors for Copilot in Dynamics 365 Sales 5 minutes
  6. Design AI agents for Dynamics 365 Contact Center 5 minutes
  7. Design task agents in Microsoft Copilot Studio 5 minutes
  8. Design autonomous agents in Copilot Studio 5 minutes
  9. Design prompt-driven agents using Copilot Studio 5 minutes
  10. Propose Foundry tools given a requirement 5 minutes
  11. Propose code first generative pages and agent feed applications 10 minutes
  12. Design topics for Copilot Studio, including fallback 10 minutes
  13. Design data processing workflows for grounded AI 10 minutes
  14. Design business processes with AI in Power Apps canvas apps 10 minutes
  15. Apply the Microsoft Power Platform Well-Architected Framework to intelligent application workloads 10 minutes
  16. Determine the use of standard natural language processing 10 minutes
  17. Design agents and agent flows with Copilot Studio 10 minutes
  18. Design prompt actions in Copilot Studio 10 minutes
  19. Define success criteria and adoption goals for AI business solutions 10 minutes
  20. Module assessment 5 minutes
  21. Summarize AI agent design for business solutions 5 minutes

Skills you'll practise

Microsoft 365 CopilotMicrosoft 365 Copilot ChatPower PlatformMicrosoft Copilot StudioDynamics 365

Advantages and disadvantages

Advantages

  • Free, official and kept up to date by Microsoft.
  • Free sandbox environments for many Azure exercises, no credit card needed.
  • Counts toward Microsoft certification exams (AZ-900, AI-900, PL-300…).
  • From Microsoft, a well-regarded name.
  • Free digital badge you can add to LinkedIn.
  • Completely free.
  • Self-paced: start any time.
  • A clear syllabus (21 parts) you can see before you start.

Disadvantages

  • Mostly reading, not video.
  • Focused on Microsoft products.

Some points apply to every course of this kind; see how we rank.

Free, with a free credential

  • Free: Sign in with any Microsoft account.
  • Badge: Finish it to earn a free badge on your Microsoft Learn profile.

Microsoft is in Tier 2: excellent universities and the companies that build the technology of our institution ranking (86/100).

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