Harvard University · edX
Exercising Leadership: Foundational Principles
4.71,590 ratingsMobilize people to tackle tough problems and build the capacity to thrive through the dangers of change
Overview
Learn how Customer Service Insights can impact your organization.
Syllabus 6
- Introduction to Customer Service Insights 10 minutes
- Configure Customer Service Insights 10 minutes
- Discover Customer Service Insights dashboards 20 minutes
- Discover Knowledge search analytics 5 minutes
- Check your knowledge 5 minutes
- Summary 5 minutes
Skills you'll practise
Advantages and disadvantages
Advantages
- Free, official and kept up to date by Microsoft.
- Free sandbox environments for many Azure exercises, no credit card needed.
- Counts toward Microsoft certification exams (AZ-900, AI-900, PL-300…).
- From Microsoft, a well-regarded name.
- Free digital badge you can add to LinkedIn.
- Completely free.
- Self-paced: start any time.
- A clear syllabus (6 parts) you can see before you start.
Disadvantages
- Mostly reading, not video.
- Focused on Microsoft products.
- Short (50 minutes): an overview, not deep coverage.
Some points apply to every course of this kind; see how we rank.
Free, with a free credential
- Free: Sign in with any Microsoft account.
- Badge: Finish it to earn a free badge on your Microsoft Learn profile.
Microsoft is in Tier 2: excellent universities and the companies that build the technology of our institution ranking (86/100).
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