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Microsoft
Learn how to connect customer interactions across channels, preserve customer and case context, route work to suitable representatives, and apply AI assistance in Copilot Service workspace.
Microsoft
Learn how to turn Customer Service data into actionable operational insight with views, charts, dashboards, historical analytics, and Power BI.
Microsoft
Customer Service workspace equips representatives with core customer service capabilities.
Microsoft
Learn how to create forms in Dynamics 365 Customer Insights - Journeys.
Microsoft
Learn how to turn customer support commitments into measurable service targets, track KPI status, and trigger timely actions in Dynamics 365 Customer Service.
Microsoft
Microsoft Dynamics 365 Business Central is built and optimized for small and medium businesses. It's an app for companies that outgrow their entry-level business solutions or they're replacing an outdated legacy system and need an end-to-end solution for financials, sales, service, and operations.…
Microsoft
Are you looking to move to the cloud and easily migrate to Business Central online? This module covers how you can use the built-in migration tools to migrate data to Business Central online from specific product versions.
Microsoft
Learn the basics of production control in Dynamics 365 Supply Chain Management.
Microsoft
A bill of materials (BOM) defines the components that are required to produce a product. The components can be raw materials, semi-finished products, or ingredients. In some cases, services can be referenced in a BOM. However, BOMs typically describe the material resources that are required. When c…
Microsoft
Explore Microsoft 365 Copilot for Service, an AI-powered tool enhancing efficiency and automating tasks to accelerate onboarding and case resolution.
Microsoft
In Dynamics 365 Supply Chain Management, scheduled kanbans can be created by Master planning based on requirements from demand forecast, supply forecast, or from any other demand such as sales orders, transfer orders, or production orders.
Microsoft
Learn about the default capabilities that you have access to with your Microsoft Power Platform subscriptions.
Microsoft
Learn how to manage consent in Dynamics 365 Customer Insights - Journeys.
Microsoft
Process manufacturing is associated with formulas and manufacturing recipes, whereas discrete manufacturing uses discrete units and bills of materials. Process manufacturing is used in manufacturing environments where production is completed in batch or semi-continuous processes.
Microsoft
Learn how to create and associate customer assets with work orders in Microsoft Dynamics 365 Field Service. Prepare for MB-240.
Microsoft
Learn how to customize and configure the Microsoft Dynamics 365 Field Service Mobile application forms, views, and site map.
Microsoft
Microsoft Dynamics 365 Customer Insights - Data enrichment options allow organizations to merge data from other authoritative data sources with Microsoft customer data. This feature allows your organization to take more informed and targeted approaches toward nurturing customers and marketing to th…
Microsoft
Create targeted app experiences for representatives and supervisors with the Dynamics 365 Customer Service admin center app, implementing multi-session deployments.
Microsoft
Transform your contact center's first impression. Learn to build intelligent voice agents in Dynamics 365 Contact Center that resolve issues before a human ever picks up, using AI orchestration, context-aware handoffs, multilingual support, and compliant call recording.
Microsoft
Learn how Dynamics 365 Customer Service queues organize case demand, focus representative work, and establish the foundation for intelligent, AI-driven routing.
