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Microsoft
Learn how to ingest and prepare data in Dynamics 365 Customer Insights - Data so your organization can create high-quality unified profiles and AI-ready insights.
University of Virginia
Digital transformation is a hot topic--but what exactly is it and what does it mean for companies? In this course, developed at the Darden School of Business at the University of Virginia, and led by top-ranked Darden faculty and Boston Consulting Group global management experts, we talk about digi…
Microsoft
Learn how to capture case-resolution feedback, automate survey distribution, and turn Customer Voice responses and satisfaction metrics into service improvements.
Microsoft
Do you want to build custom bots and plug them into environments to provide relevant recommendations to agents? This module teaches you how to create adaptive cards and custom bots and how to enable the Productivity pane.
Microsoft
Learn how to work with export control.
Microsoft
Define and create incident types to use as templates when you are creating work orders in Microsoft Dynamics 365 Field Service. Prepare for MB-240.
Microsoft
Learn how to access and interpret analytics with Dynamics 365 Customer Insights - Journeys.
Microsoft
Learn how to configure forms, charts, and dashboards.
Microsoft
Learn how to deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service.
Microsoft
Configure Dynamics 365 Customer Service to support a scenario for a fictional company. You will be provided high-level specifications on the requirements to complete this project.
Microsoft
Get your Dynamics 365 Contact Center fully operational. Navigate the admin center, optimize the agent workspace, connect your existing CRM, deploy AI agents, configure users, and manage deployments across environments—so your team can focus on what matters most.
Microsoft
The Voice channel in Microsoft Dynamics 365 Customer Service includes many different features and functionalities that call center representatives and supervisors can use.
Microsoft
Learn how to embed surveys into your website by using Microsoft Dynamics 365 Customer Voice.
Microsoft
Learn how to translate customer support agreements into entitlements that verify eligibility, control support consumption, and show remaining coverage in Dynamics 365 Customer Service.
Microsoft
This guided project will validate your skills in configuring Dynamics 365 Customer Insights - Data to meet the business requirements of an organization.
Microsoft
This module provides information about how to create and process kanban rules in Dynamics 365 Supply Chain Management.
Microsoft
Learn how Copilot Service workspace, Copilot, and Case Management Agent reduce manual case work, preserve customer context, and help progress issues toward resolution.
Microsoft
Design a queue strategy that gets every customer to the right customer service representative fast. Configure queue types, classification rules, overflow handling, and assignment methods to eliminate routing bottlenecks and keep your contact center running at peak efficiency.
Microsoft
Learn about rule sets and route triggering in the Dynamics 365 Customer Service solution for effective case management.
Microsoft
Learn how to configure formulas for process manufacturing in Dynamics 365 Supply Chain Management.
