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Consulting courses 1,313

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Microsoft

Ingest data into Customer Insights - Data

Learn how to ingest and prepare data in Dynamics 365 Customer Insights - Data so your organization can create high-quality unified profiles and AI-ready insights.

  • Microsoft Learn
  • 45 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

University of Virginia

Digital Transformation

4.86,374 ratings

Digital transformation is a hot topic--but what exactly is it and what does it mean for companies? In this course, developed at the Darden School of Business at the University of Virginia, and led by top-ranked Darden faculty and Boston Consulting Group global management experts, we talk about digi…

  • Coursera
  • 4 weeks of study, 2 hours per week for weeks 1 - 3 ,and 3 hours of work for wee…
  • Self-paced
  • Paid certificate

Microsoft

Capture customer feedback with Dynamics 365 Customer Voice

Learn how to capture case-resolution feedback, automate survey distribution, and turn Customer Voice responses and satisfaction metrics into service improvements.

  • Microsoft Learn
  • 55 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Incident types in Dynamics 365 Field Service

Define and create incident types to use as templates when you are creating work orders in Microsoft Dynamics 365 Field Service. Prepare for MB-240.

  • Microsoft Learn
  • 40 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Challenge Project - Dynamics 365 Customer Service

Configure Dynamics 365 Customer Service to support a scenario for a fictional company. You will be provided high-level specifications on the requirements to complete this project.

  • Microsoft Learn
  • 1 hour
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Configure Dynamics 365 Contact Center core capabilities

Get your Dynamics 365 Contact Center fully operational. Navigate the admin center, optimize the agent workspace, connect your existing CRM, deploy AI agents, configure users, and manage deployments across environments—so your team can focus on what matters most.

  • Microsoft Learn
  • 60 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Deploy a Voice channel in Dynamics 365 Customer Service

The Voice channel in Microsoft Dynamics 365 Customer Service includes many different features and functionalities that call center representatives and supervisors can use.

  • Microsoft Learn
  • 1 hour
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Manage cases with Copilot Service workspace

Learn how Copilot Service workspace, Copilot, and Case Management Agent reduce manual case work, preserve customer context, and help progress issues toward resolution.

  • Microsoft Learn
  • 1 hour
  • Self-paced
  • Free course
  • Free badge
  • Beginner

Microsoft

Configure queues in Dynamics 365 Contact Center

Design a queue strategy that gets every customer to the right customer service representative fast. Configure queue types, classification rules, overflow handling, and assignment methods to eliminate routing bottlenecks and keep your contact center running at peak efficiency.

  • Microsoft Learn
  • 35 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

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