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Microsoft
Learn how to create and configure experience profiles in Dynamics 365 Contact Center, including enabling Copilot features, configuring templates, and setting up the inbox for service representatives.
Microsoft
Learn how to build journeys with Dynamics 365 Customer Insights - Journeys.
Microsoft
Learn about managing Microsoft Power Platform deployments
Microsoft
Work with templates and integrate other products to expand the capability of Dynamics 365 Customer Engagement apps.
Microsoft
Learn how to create records by using the automatic creation and update rules functionality. Additionally, you learn how to use multiple conditions in a single rule to create records differently based on the results.
Microsoft
Empower online shoppers with chat capabilities by integrating Microsoft Dynamics 365 Omnichannel for Customer Service and Microsoft Copilot Studio.
Microsoft
Learn how to deploy chat widgets with Omnichannel for Dynamics 365 Customer Service.
Microsoft
Learn how to use Short Message Service (SMS) messages to initiate support requests with support organizations.
Microsoft
Start your Dynamics 365 Field Service journey by configuring the foundational records, settings, and AI-enabled experiences that drive efficient service delivery.
Microsoft
Build the foundation for reliable record routing by configuring representatives, presence, capacity, queues, workstreams, and intake rules in Dynamics 365 Customer Service.
Microsoft
Dynamics 365 Contact Center IVR Copilot agents are designed by using Microsoft Copilot Studio. It designs these agents based on a customer's business needs, which guides a caller's experience in the interactive voice response (IVR) session. To allow scalability and facilitate quick changes in your…
Microsoft
This module examines the tasks that administrators must perform to manage Microsoft 365 Copilot extensibility, such as managing Copilot agents and creating and monitoring connectors.
Microsoft
This module explains how to compare Copilot Chat and Microsoft Copilot and manage enterprise data protection, Microsoft Edge controls, and mobile access.
Microsoft
Complete a series of exercises to build your Microsoft Copilot skills in Communications-related business scenarios.
Microsoft
This module provides a comprehensive introduction to Microsoft 365 Copilot and agents, explaining their architecture, capabilities, licensing models, deployment strategies, and practical use cases.
Microsoft
This module provides a comprehensive overview of Microsoft 365 security foundations, guiding learners through Zero Trust principles, integrated security tools, layered protection strategies, threat intelligence, identity and access management, and best practices for maintaining a secure cloud envir…
Microsoft
This module provides a comprehensive overview of data protection and governance in Microsoft 365, equipping learners to understand and manage sensitive information, compliance, risk, and secure collaboration.
On this week's episode of the podcast, freeCodeCamp founder Quincy Larson interviews Julia Undeutsch who is a self-taught software engineer and accessibility specialist. She works at a large European consultancy helping companies make their software more accessible for people with disabilities. Tau…
Microsoft
This module focuses on how to effectively administer Microsoft 365 Copilot, which is vital for optimizing the performance and security of an organization's digital infrastructure.
Microsoft
This module equips learners with the knowledge and skills necessary to implement a robust Zero Trust security framework for their Microsoft 365 Copilot deployments.
