Microsoft
Load/export data and create data views in Dataverse
Learn how to view, load, and export data in Dataverse tables.
- Microsoft Learn
- 50 minutes
- Self-paced
- Free course
- Free badge
- Beginner
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Microsoft
Create and manage environments in Dataverse
An environment is a space to store, manage, and share your organization's business data that is stored within an instance of a Dataverse database. You can set up one or many environments, depending on the needs of your organization. This module explores these environments and how you can use them w…
- Microsoft Learn
- 55 minutes
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Create and define calculation or rollup columns in Dataverse
Do you want to use rollup or calculation columns? This module shows you how to build calculations or rollups that are defined and triggered within the data in Dataverse, regardless of the app that accesses that data set.
- Microsoft Learn
- 45 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Introduction to implementing Dynamics 365 Contact Center
Get ready to implement Dynamics 365 Contact Center with confidence. Discover what makes this platform AI-first, how its composable architecture replaces fragmented point solutions, and how to match the right deployment model to any customer environment. Walk away knowing how to evaluate cost, navig…
- Microsoft Learn
- 40 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Transform service delivery with AI in Dynamics 365
See how AI transforms each stage of the customer service journey.
- Microsoft Learn
- 40 minutes
- Self-paced
- Free course
- Free badge
- Beginner
Amazon Web Services
Skills for Working as an AWS Cloud Consultant
4.766 ratingsBeing a successful cloud consultant is finding the balance of soft skills and hard skills when investigating and solving customer problems. This course is designed to improve students’ understanding of key soft skills necessary to become successful cloud consultants. The course's first week provide…
- Coursera
- 2-4 hours per week
- Self-paced
- Paid · free trial
- Paid certificate
Microsoft
Create a relationship between tables in Dataverse
Do you need to create relationships between tables? This module will show how and why you can separate data into tables and how to relate between tables to build complex and robust business solutions. It will also explain the different kinds of relationships that you can define between tables in Da…
- Microsoft Learn
- 55 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Configure experience profiles in Dynamics 365 Customer Service
Learn how to give each service role a focused workspace with the case context and productivity tools representatives need to resolve customer issues.
- Microsoft Learn
- 55 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Unlock insights with analytics and reporting in Dynamics 365 Contact Center
Learn how to use out-of-the-box analytics dashboards, extend reports with Power BI data model customization and Microsoft Fabric, and configure Azure Application Insights conversation diagnostics in Dynamics 365 Contact Center.
- Microsoft Learn
- 35 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Deploy Dynamics 365 Project Operations scenarios
Microsoft Dynamics 365 Project Operations supports multiple deployment options for new and existing Dynamics 365 customers.
- Microsoft Learn
- 2 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Use skill-based routing in Dynamics 365 Customer Service
Connect work with qualified representatives by configuring skills, proficiency, matching algorithms, classification, and intelligent skill finder in Dynamics 365 Customer Service.
- Microsoft Learn
- 50 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Configure work classification and assignment in Dynamics 365 Customer Service
Turn incoming records into routing decisions with classification, queue selection, prioritization, assignment methods, and AI-assisted models in Dynamics 365 Customer Service.
- Microsoft Learn
- 45 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Configure activity-based subcontracting and production flow costing in Dynamics 365 Supply Chain Management
The subcontracting functionality in Dynamics 365 Supply Chain Management offers visibility of the components that are provided to the subcontractor and also, if necessary, capacity visibility at the subcontractor. Additionally, working with kanban planning and process boards allows companies to mak…
- Microsoft Learn
- 3.5 hours
- Self-paced
- Free course
- Free badge
- Advanced
Microsoft
Configure reliable email intake in Dynamics 365 Customer Service
Learn how to build a dependable email intake channel that captures eligible requests, prevents duplicate cases, preserves customer context, and gets work to the right representative.
- Microsoft Learn
- 45 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
Connected Customer Service integrates IoT devices with Microsoft Dynamics 365 Customer Service to help organizations create an approach to providing service to customers. Additionally, it enables the registration, monitoring, and management of IoT devices into your organization’s business processes…
- Microsoft Learn
- 45 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Get started with security roles in Dataverse
Learn how you can set permissions to limit access to an environment, or limit which users can view, edit, or delete data in an environment within Dataverse.
- Microsoft Learn
- 40 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Get tips and tricks for teaching MB-220: Microsoft Dynamics 365 Marketing Functional Consultant
Learn tips and tricks about preparing for your first teaching session, which labs to use, when and how to introduce technical topics, as well as other resources and materials.
- Microsoft Learn
- 45 minutes
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Integrate an agent for Contact Center and Dynamics 365 Customer Service
Learn how to integrate an agent for Contact Center and Dynamics 365 Customer Service.
- Microsoft Learn
- 30 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Use Microsoft 365 services with model-driven apps and Microsoft Dataverse
Learn how to use Microsoft 365 services with Power Apps model-driven apps and Dynamics 365 customer engagement apps.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Use administration options for Dataverse
Do you need to use administration options that are available for Dataverse? This module will show you how you can use solutions within Dataverse and administer environments.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate