Microsoft
Work with Customer Service Insights
Learn how to configure and work with Customer Service Insights.
Learning path or series
- Microsoft Learn
- 1.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
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Consulting courses 1,313
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Microsoft
Monitor and optimize Dynamics 365 Contact Center with AI-driven insights
Learn to monitor and optimize Dynamics 365 Contact Center using AI-driven insights. Configure supervisor tools for real-time conversation oversight, run proactive outbound campaigns, extend analytics with Power BI and Microsoft Fabric, and use AI-powered workforce management to forecast demand and…
Learning path or series
- Microsoft Learn
- 2 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Extend and analyze Dynamics 365 Customer Service
Learn how to extend Dynamics 365 Customer Service, analyze service performance, and capture customer feedback to identify opportunities for service improvement.
Learning path or series
- Microsoft Learn
- 2.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Empower customer service representatives in Dynamics 365 Contact Center
Learn to empower customer service representatives in Dynamics 365 Contact Center. Customize the agent workspace with experience profiles, configure scripts and macros to boost productivity, build a knowledge base with AI-assisted authoring, and deploy AI agents and Copilot features that surface the…
Learning path or series
- Microsoft Learn
- 4 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Create relationships, business rules, calculations, and rollups in Dataverse
Do you need to create data relationships, business rules, calculations, and rollups in Dataverse? These modules help you use Dataverse to build powerful business solutions to transform your operations, processes, and your entire organization. The learning path Get started with Dataverse introduces…
Learning path or series
- Microsoft Learn
- 2.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Work with entitlements and service level agreements in Dynamics 365 Customer Service
This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365 Customer Service.
Learning path or series
- Microsoft Learn
- 1.5 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Create surveys with Dynamics 365 Customer Voice
Learn how to create and send surveys with Dynamics 365 Customer Voice
Learning path or series
- Microsoft Learn
- 6 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Use Connected Customer Service with Dynamics 365
Use the Connected Customer Service Add-in for Dynamics 365 to integrate IoT devices with Dynamics 365 Customer Service to help service customers.
Learning path or series
- Microsoft Learn
- 1.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Manage cases, workloads, and service commitments in Dynamics 365 Customer Service
Learn how to manage cases and workloads, apply service-level agreements, and define customer support entitlements in Dynamics 365 Customer Service.
Learning path or series
- Microsoft Learn
- 4.5 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Configure and use lean manufacturing in Dynamics 365 Supply Chain Management
Lean manufacturing is a journey of continuous improvement. The goal is to produce exactly what the customer wants, when the customer wants it, and to do it economically. You can use lean manufacturing in a unified (mixed-mode) manufacturing environment that combines various supply, production, and…
Learning path or series
- Microsoft Learn
- 11 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Implement an AI-powered contact center with Dynamics 365
Learn to implement an AI-powered Dynamics 365 Contact Center. Explore AI-driven architecture and deployment models, configure Copilot and AI agents, set up intelligent queues and routing rules, and automate work classification across every channel.
Learning path or series
- Microsoft Learn
- 3 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Prepare to teach MB-210 Microsoft Dynamics 365 Sales Functional Consultant
Learn about the Microsoft Learn for Educators program and how to best deliver its content to your students. Prepare to deliver Microsoft’s MB-210 Microsoft Dynamics 365 Sales Functional Consultant in an academic program.
Learning path or series
- Microsoft Learn
- 3.5 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Master planning in Dynamics 365 Supply Chain Management
Master planning allows companies to determine and balance the future need for raw materials and capacity to meet company goals.
Learning path or series
- Microsoft Learn
- 7.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Prepare security and compliance to support Microsoft 365 Copilot
This learning path examines the key Microsoft 365 security and compliance features that administrators must prepare in order to successfully implement Microsoft 365 Copilot.
Learning path or series
- Microsoft Learn
- 6.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Explore Microsoft 365 Copilot and agent administration
This Learning Path explores how to boost productivity and security in Microsoft 365 by using Copilot and AI-powered agents, while examining how to manage, customize, and govern these tools across your organization.
Learning path or series
- Microsoft Learn
- 3.5 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Prepare for Microsoft 365 Copilot extensibility
This learning path introduces you to the basic fundamentals of Microsoft 365 Copilot extensibility and provides guidance on how to choose the Copilot extensibility path that is right for your organization.
Learning path or series
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Manage Microsoft 365 Copilot administration
This learning path examines how to apply Zero Trust principles to Microsoft 365 Copilot and how to manage Microsoft Copilot and Microsoft 365 Copilot administration.
Learning path or series
- Microsoft Learn
- 3.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Explore Microsoft 365 administration
This Learning Path introduces the Microsoft 365 experience by helping you set up core services, manage users and access securely, and protect your organization’s data using built-in tools and best practices.
Learning path or series
- Microsoft Learn
- 3.5 hours
- Self-paced
- Free course
- Free badge
- Beginner
Amazon Web Services
Capstone: Following the Well Architected Framework
This course is the final part of the Cloud Technology Consultant Professional Certificate where all of your knowledge will come together. You've gained foundational tech knowledge and AWS Cloud expertise, but how can you ensure your solutions adhere to best practices? That's where the AWS Well-Arch…
- edX
- 2 weeks, 2 - 4 hours per week
- Self-paced
- Free to audit
- Paid certificate
- Beginner
Emory University
Introduction to Management Consulting
4.81,661 ratingsManagement consultants are paid well because they help executives to break down complex problems, make difficult decisions, and implement lasting change. Consultants know how to work smart and fast. Companies like McKinsey, Bain, BCG, Deloitte, EY, PWC, KPMG, and Accenture have trained thousands of…
- Coursera
- 6 hours
- Self-paced
- Paid · free trial
- Paid certificate