Microsoft
Process mining for the data wrangler
Learn about process mining with Power Automate.
Learning path or series
- Microsoft Learn
- 3 hours
- Self-paced
- Free course
- Free badge
- Beginner
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Consulting courses 1,313
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Microsoft
Power Platform Solution Management: Sharing, Customization, and Low-Code Development Essentials
This learning path covers sharing Power Automate cloud flows, using Power Apps for app creation, managing solutions in Power Automate, and transporting and customizing apps within Microsoft Power Platform.
Learning path or series
- Microsoft Learn
- 2.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Work with different technologies in Power Automate desktop app
This learning Path covers multiple technologies used with Power Automate desktop app.
Learning path or series
- Microsoft Learn
- 4.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Application lifecycle management for the Power Platform
Application lifecycle management (ALM) is important as the applications your organization builds becomes more complex and as more of your company depends on their stability. ALM is not a one size fits all concept, it can vary from organization to organization and even within based on the type of so…
Learning path or series
- Microsoft Learn
- 1.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Use best practices to secure and govern Microsoft Power Platform environments
Learn how you can improve security posture and governance in Microsoft Power Platform.
Learning path or series
- Microsoft Learn
- 7 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Help service reps be more productive in Dynamics 365 Customer Service
Do you want to improve your service representative's productivity? This path discusses options to help service reps be more productive when using the Customer Service app.
Learning path or series
- Microsoft Learn
- 6 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Work with customer engagement channels in Dynamics 365 Customer Service
Learn how customer interactions move across engagement channels into Copilot Service workspace and how to configure reliable email intake in Dynamics 365 Customer Service.
Learning path or series
- Microsoft Learn
- 2.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Work with knowledge management in Dynamics 365 Customer Service
Learn how to configure and govern trusted knowledge, improve search, and help representatives use relevant articles to resolve cases in Dynamics 365 Customer Service.
Learning path or series
- Microsoft Learn
- 2.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Configure and use process manufacturing in Dynamics 365 Supply Chain Management
Process manufacturing is associated with formulas and manufacturing recipes, in contrast with discrete manufacturing, which uses discrete units, and bills of materials. Process manufacturing is used in manufacturing environments where production is completed in batch or semi-continuous processes.
Learning path or series
- Microsoft Learn
- 9 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Configure channels in Dynamics 365 Contact Center
Learn to configure every customer-facing channel in Dynamics 365 Contact Center. Set up chat and digital messaging channels, provision the voice channel with Teams Phone, apply advanced conversation settings, and deploy intelligent voice agents with multilingual support and compliant call recording.
Learning path or series
- Microsoft Learn
- 3 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Get started with Dynamics 365 Customer Service scheduling
Do you need to schedule staff and other resources to service customers? This learning path discusses how to configure and use Customer Service scheduling.
Learning path or series
- Microsoft Learn
- 2 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Configure and use discrete manufacturing in Dynamics 365 Supply Chain Management
If a company only produces simple products, production can be scheduled manually with the correct bill of materials (BOM) parts arriving on the production floor, at the correct time, and at the proper resource. As a functional consultant for manufacturing, you need to know how to configure Dynamics…
Learning path or series
- Microsoft Learn
- 10 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Implement Microsoft Dynamics 365 Field Service
Field service companies often realize they need help as they discover that workflow inefficiencies are preventing growth and limiting revenue. Taking the right steps to configure Dynamics 365 Field Service will save you time during your implementation.
Learning path or series
- Microsoft Learn
- 3.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Prepare to teach MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant
Learn about the Microsoft Learn for Educators program and how to best deliver its content to your students. Prepare to deliver Microsoft’s MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant in an academic program.
Learning path or series
- Microsoft Learn
- 4 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Get started using Dataverse
Do you want to learn how to build solutions that can use a standardized data structure, and work with other solutions sharing the same data model? Do you want to extend the standard model to support custom solutions? This learning path explains the concepts behind and benefits of Dataverse. Creatin…
Learning path or series
- Microsoft Learn
- 6 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Develop using Power Apps and Power Automate for Dynamics 365 Business Central
Do you want to use Power Apps and Power Automate with Business Central? This learning path discusses how you can use Microsoft Power Platform products with Business Central.
Learning path or series
- Microsoft Learn
- 6.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Prepare to teach MB-220 Microsoft Dynamics 365 Marketing Functional Consultant
Learn about the Microsoft Learn for Educators program and how to best deliver its content to your students. Prepare to deliver Microsoft’s MB-220 Microsoft Dynamics 365 Marketing Functional Consultant in an academic program.
Learning path or series
- Microsoft Learn
- 3.5 hours
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Route and distribute work in Dynamics 365 Customer Service
Learn how to configure unified routing for email and records by defining intake, classification, prioritization, queue, skill, capacity, and assignment logic.
Learning path or series
- Microsoft Learn
- 2.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Manage permissions and administration for Dataverse
Do you need to manage user access rights? In this learning path, you will learn how to manage permissions associated with environments and entities. You will also learn about different administrative portals and how to access each.
Learning path or series
- Microsoft Learn
- 2.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Work with Microsoft Power Platform tenants, environments, subscriptions, and Dynamics 365 apps
Learn how to work with Microsoft Power Platform tenants, environments, subscriptions, and Dynamics 365 apps.
Learning path or series
- Microsoft Learn
- 1.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate