Harvard University · edX
Data Science: Building Machine Learning Models
4.4133 ratingsBuild a movie recommendation system and learn the science behind one of the most popular and successful data science techniques.
Overview
This Capstone course provides a series of case studies for demonstrating skills to perform in a Technical Support role. It also includes a practice exam to help you prepare for the CompTIA IT Fundamentals (Tech+) Certification Exam.
What you'll learn
- Articulate processes and information related to IT fundamentals in the context of providing technical support.
- Demonstrate systematic and effective troubleshooting and problem-solving skills.
- Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
- Practice for the CompTIA IT Fundamentals Certification by completing the final exam.
Skills you'll practise
Advantages and disadvantages
Advantages
- University courses you can audit for free, with lectures, readings and practice quizzes.
- A verified certificate from the university if you pay for it.
- From IBM, a well-regarded name.
- Self-paced: start any time.
Disadvantages
- Graded assignments and the certificate need the paid track.
- Audit access can expire a few weeks after the course ends.
- Learning is free, but the certificate costs money.
- Some parts (graded work, certificate) are paid.
Some points apply to every course of this kind; see how we rank.
Free to audit
- Free: Choose "Audit this course" when you enrol: lectures, readings and practice are free.
- Paid: Graded assignments and the verified certificate (Certificate $99). Audit access may end after the course closes.
Before you start
Complete all of the courses within the Information Technology (IT) Support Professional Certificate
Taught by
- Rav AhujaGlobal Program Director
IBM is in Tier 2: excellent universities and the companies that build the technology of our institution ranking (84/100).
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