Microsoft
Get started with Customer Service Insights
Learn how Customer Service Insights can impact your organization.
- Microsoft Learn
- 50 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
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Consulting courses 1,313
Learn Consulting online: university courses, full YouTube courses, and courses with free certificates, from the IITs, MIT, Harvard, Google, Microsoft and more.
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Amazon Web Services
Skills for working as an AWS Cloud Consultant
Pave your path to success as an AWS Cloud Consultant. Collect the skills and knowledge to build your career as an in-demand Cloud Consultant. Become a trusted advisor to organizations who are adopting and scaling cloud computing solutions.
- edX
- 4 weeks, 2 - 4 hours per week
- Self-paced
- Free to audit
- Paid certificate
- Beginner
Microsoft
Configure routing in Dynamics 365 Contact Center
Stop routing work items manually. Learn to build an intelligent routing pipeline in Dynamics 365 Contact Center that automatically classifies, enriches, and assigns every customer interaction to the right Customer Service Representative—across voice, chat, email, and records.
- Microsoft Learn
- 40 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Reach customers first with proactive engagement in Dynamics 365 Contact Center
Learn how to configure proactive engagement in Dynamics 365 Contact Center to initiate outbound voice calls and SMS messages using AI agents and service representatives, configure campaigns with engagement types and dialing modes, and monitor performance with the proactive engagement dashboard.
- Microsoft Learn
- 30 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Review domain authentication, email best practices, data protection and privacy in Dynamics 365 Customer Insights - Journeys
This module discusses the importance of domain authentication, email best practices, and how Dynamics 365 Customer Insights - Journeys can help organizations work in compliance with data privacy rules and laws.
- Microsoft Learn
- 50 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Get tips and tricks for teaching MB-210 Microsoft Dynamics 365 Sales Functional Consultant
Learn tips and tricks about preparing for your first teaching session, which labs to use, when and how to introduce technical topics, as well as other resources and materials.
- Microsoft Learn
- 40 minutes
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Manage contact center operations with supervisor tools in Dynamics 365 Contact Center
Learn how to configure supervisor permissions, use real-time conversation monitoring and screen recording, and grant access to analytics dashboards in Dynamics 365 Contact Center.
- Microsoft Learn
- 40 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Accelerate service delivery with productivity tools in Dynamics 365 Contact Center
Learn how to configure scripts, macros, custom productivity panels, Microsoft Teams collaboration, and developer APIs to boost service representative productivity in Dynamics 365 Contact Center.
- Microsoft Learn
- 35 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Get tips and tricks for teaching MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant
In this module, you'll learn tips and tricks from Microsoft technical trainers about preparing for your first teaching session, which labs to use, and how to introduce technical topics. You'll also discover other resources and materials that may help your students succeed on their Microsoft Certifi…
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Beginner
Microsoft
Create custom apps for Dynamics 365 Customer Service
Learn how to build supportable Customer Service extensions that adapt case management, automate work, and deliver secure self-service experiences with Microsoft Power Platform.
- Microsoft Learn
- 50 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Optimize staffing with workforce management in Dynamics 365 Contact Center
Learn how to configure workforce management in Dynamics 365 Contact Center to forecast demand, plan shifts, schedule representatives, and integrate with third-party solutions.
- Microsoft Learn
- 40 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Configure scripts, macros, and productivity tools in Dynamics 365 Customer Service
Learn how scripts, macros, and contextual automation reduce repetitive work, reinforce approved service processes, and help representatives resolve customer issues consistently in Copilot Service workspace.
- Microsoft Learn
- 45 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Challenge Project - Dynamics 365 Field Service
Configure Dynamics 365 Field Service to support a scenario for a fictional company. You will be provided high-level specifications on the requirements to complete this project.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Automate Dynamics 365 Customer Voice surveys with Power Automate
Create a personalized and automated customer feedback experience by using Microsoft Power Automate.
- Microsoft Learn
- 55 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Use master planning in Dynamics 365 Supply Chain Management
Learn about how to use features within Dynamics 365 Supply Chain Management, which enables the calculation of a master plan to occur outside Dynamics 365 Supply Chain Management and its SQL database.
- Microsoft Learn
- 3.5 hours
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Create emails in Dynamics 365 Customer Insights - Journeys
Learn how to create emails in Dynamics 365 Customer Insights - Journeys.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Handle conversations in Copilot Service workspace
Learn how service representatives receive and manage conversations, preserve customer and case context, collaborate, complete conversations, and review Copilot-generated summaries in Copilot Service workspace.
- Microsoft Learn
- 55 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Extend Dynamics 365 apps with Power Platform and Copilot Studio
Learn how to unlock the full potential of Dynamics 365 Sales, Customer Service, Contact Center, Customer Insights, and Field Service by extending them with Power Automate, Power Apps, Power BI, Power Pages, Copilot Studio, and Model Context Protocol.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Configure chat and digital channels in Dynamics 365 Contact Center
Meet your customers where they are. Learn to configure WhatsApp, SMS, live chat, and custom channels in Dynamics 365 Contact Center — all routing into a single unified workspace.
- Microsoft Learn
- 45 minutes
- Self-paced
- Free course
- Free badge
- Intermediate
Microsoft
Configure knowledge management in Dynamics 365 Customer Service and Contact Center
Learn to configure knowledge management in Dynamics 365 Customer Service and Contact Center. Set up knowledge tables and settings, author and publish articles with AI assistance, configure internal search, and connect external knowledge sources.
- Microsoft Learn
- 1 hour
- Self-paced
- Free course
- Free badge
- Intermediate