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Microsoft
Scale your impact by using Microsoft 365 Copilot to manage the high-volume communication and coordination tasks of the modern workplace. You’ll learn to draft, iterate, and refine professional documents, including proposals, emails, presentations, and reports, while applying critical verification t…
Microsoft
This course empowers learners to streamline sales workflows and enhance operational efficiency using AI technologies, with a focus on mastering Copilot and AI automation. Participants will explore advanced time management techniques, learn to automate repetitive tasks, and integrate multi-app workf…
State Bank of India
Negotiation is an art. Humans have been instinctively negotiating and displaying this behaviour almost since the beginning of civilization. Negotiating skills helped Homo Spaiens to survive and grow. It started with simple bargains and has now reached to a situation of very complex negotiations. Th…
Microsoft
Learn to measure, analyze, and communicate customer journey performance using the full power of Microsoft Power BI. You will start by building near-real-time dashboards that pull critical metrics such as opens, clicks, journey entries, and conversions directly from Customer Insights-Journeys. To en…
Microsoft
Turn your customer engagement and relationship management skills into real career opportunities with this job-focused course designed for program completers entering the market. Through practical, hands-on activities, you’ll build a professional portfolio that highlights your customer success stori…
University of Michigan
Good data collection is built on good samples. But the samples can be chosen in many ways. Samples can be haphazard or convenient selections of persons, or records, or networks, or other units, but one questions the quality of such samples, especially what these selection methods mean for drawing g…
Pontificia Universidad Javeriana
Este MOOC está diseñado para trabajar los frentes más importantes que tiene el marketing digital, conocerlos en detalle, además de mostrar cómo conectarlos con el mercadeo tradicional. La persona que realice este curso estará en capacidades de ejecutar cualquier estrategia de Marketing Digital.
Microsoft
Learn to design customer journeys using Microsoft Customer Insights - Journeys and Copilot. You’ll build end-to-end, multi-channel customer journeys using email, event-based triggers, and additional channels such as SMS and push notifications where available. Learn to design intelligent journey flo…
State Bank of India
Consultative selling emphasises relationships and open discussion in order to understand customer's needs. It mainly focuses on the customer, rather than the product being sold. The consultative sales approach helps prospects to guide themselves to make the best decision.
Microsoft
This course focuses on developing negotiation skills and understanding the ethical practices critical to account management. Learners will explore advanced techniques for contract negotiation, tactics for engaging with prospective clients, and navigating regulatory and ethical challenges. Through p…
University of Virginia Darden School Foundation
The Customer Service in the Age of Generative AI course provides you with the essential knowledge to use Generative AI to build and develop chatbots for customer engagement and customer support. In this course, you will learn how personalized chatbots are impactful and essential for customers and h…
Microsoft
This course equips learners with essential skills in data analysis and financial management to support effective decision-making in account management. Learners will explore techniques for managing financial data, analyzing key performance indicators, and using customer data to enhance account stra…
University of Virginia Darden School Foundation
The Building a Generative AI Capabilities course provides you with the holistic insights of AI in marketing and the impact of the internal and external strategic considerations of AI to support and sustain marketing strategies. You will learn how to successfully develop an AI strategy and roadmap f…
Microsoft
Discover how to transform scattered customer data into actionable intelligence using Customer Insights - Data and Customer Insights - Journeys. You'll learn to ingest data from CRM systems, web analytics platforms, marketing tools, and point-of-sale sources, then unify it into comprehensive custome…
Microsoft
This foundational course sets the stage for mastering sales in the modern era by combining traditional techniques with cutting-edge AI tools. Participants will dive into the essentials of the sales process, starting with an exploration of basic sales principles, including identification of sales st…
Microsoft
Your GTM skills are only as valuable as your ability to communicate them. This course teaches you to translate your program experience into career-ready language for product marketing, digital campaign management, and marketing operations roles and to present yourself confidently to hiring managers…
Microsoft
This foundational course sets the stage for mastering sales in the modern era by combining traditional techniques with cutting-edge AI tools. Participants will dive into the essentials of the sales process, starting with an exploration of basic sales principles, including identification of sales st…
Microsoft
This course builds your foundation in go-to-market strategy by helping you connect market analysis, customer insights, and strategic planning into a cohesive launch approach. You'll learn how to evaluate market opportunities and demographic segments to assess product-market fit by mapping customer…
Università Bocconi
La administración de una empresa de alimentación y bebidas es una tarea fascinante. Los productos de alimentación y bebidas están tan profundamente arraigados en la cultura de la mayoría de los países, que la fabricación y venta de ellos no es sólo una cuestión de hacer y vender productos buenos y…
Pontificia Universidad Javeriana
En este curso, aprenderás las principales prácticas de seguridad a tener en cuenta en el ciclo de vida de Desarrollo de aplicaciones WEB, identificando los posibles patrones de ataques que pueden ocurrir y así poder crear patrones predictivos que permitan prevenirlos.
