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Microsoft

Digitally transform with Dynamics 365

Explore how Dynamics 365 business applications simplify CRM and ERP systems, aiding digital transformation for organizations.

  • Microsoft Learn
  • 1.5 hours
  • Self-paced
  • Free course
  • Free badge
  • Beginner

Microsoft

Discover the Dynamics 365 landscape

Explore the capabilities, deployment options, and potential integrations of Dynamics 365 business applications.

  • Microsoft Learn
  • 1 hour
  • Self-paced
  • Free course
  • Free badge
  • Beginner

Microsoft

Convert prospects in Dynamics 365 Sales to customers in Dynamics 365 Supply Chain Management

An important goal of most businesses is to convert prospects to customers and then maintain an ongoing business relationship with those customers. Integration of prospect-to-cash with dual-write creates a workflow that takes a quotation and an order that originate in either Dynamics 365 Sales or Dy…

  • Microsoft Learn
  • 1 hour
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Manage sales prices in Dynamics 365 Business Central

If you're responsible for managing item sales prices, complete this module about how to set up and maintain sales prices for items.

  • Microsoft Learn
  • 45 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Use approval workflows in Dynamics 365 Business Central

When a record, such as a purchase document, needs to be approved by someone in your organization, you need to send an approval request as part of a workflow.

  • Microsoft Learn
  • 25 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Promising sales order delivery in Dynamics 365 Business Central

Do you want to calculate item delivery dates? This module will focus on sales order promising. It explains the date fields on sales orders and the relationships between them, with the primary objective to calculate item delivery dates.

  • Microsoft Learn
  • 50 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

KU Leuven

Energy Systems Integration: A Trend or a Revolution?

Build upon your energy expertise, combining your existing knowledge with global and multidisciplinary strategies, and learn to create smart and sustainable integrated energy systems.

  • edX
  • Fixed dates
  • Free to audit
  • Paid certificate
  • Advanced

Microsoft

Manage inbound serial and lot numbers in Dynamics 365 Business Central

Do you want to learn how to assign serial or lot numbers to inbound transaction items like purchase orders? This module explains how to assign item tracking information in a purchase document, receive items with serial/lot numbers, and use item tracking when posting production and assembly output.

  • Microsoft Learn
  • 40 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Qualify leads using the Sales Qualification Agent in Dynamics 365 Sales

Configure the Sales Qualification Agent in Dynamics 365 Sales to automate lead research and qualification. Compare Research-only and Research and engage modes, set up agent prerequisites, configure selection criteria and handoff rules, and monitor agent performance.

  • Microsoft Learn
  • 45 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Challenge project - Create products and set up a product catalog

Configure your own Dynamics 365 Sales product catalog to support a scenario for a fictional company. You'll be provided with high-level specifications on the company's business process and catalog requirements to complete this project. [!NOTE] This is a Challenge Project module where you complete a…

  • Microsoft Learn
  • 30 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Microsoft

Nurture and generate leads in Dynamics 365 Sales

Configure lead management in Dynamics 365 Sales to capture, nurture, and prioritize leads. Explore lead creation methods including integration with Customer Insights, configure predictive lead scoring, and use Copilot to surface insights that help sellers focus on the right leads.

  • Microsoft Learn
  • 55 minutes
  • Self-paced
  • Free course
  • Free badge
  • Intermediate

Google

Build Customer Loyalty

5.032 ratings

In this course, you will learn about the importance of loyalty in e-commerce and explore how to build strong customer relationships. You’ll explore techniques for retaining customers, such as offering loyalty programs, practicing dynamic remarketing, and implementing post-purchase follow-ups. You’l…

  • Coursera
  • 3 hours
  • Self-paced
  • Paid certificate

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